It’s 2019 and I’ve got a sizable project on my hands: to facilitate a large group of multi-industry, multi-lingual, multi-location participants, comprising companies, NGOs, governments, unions, civic groups and media. But there was an additional challenge to contend with. The event in question had to be hosted online, across two different time zones, with global participants, during a pandemic. Challenge accepted.

Many organisations have mastered the art of unnecessary interactions, thanks to a plethora of apps, instant messaging platforms, and video conferencing tools. But genuine, productive, we’re all-on-the-same-page collaboration? That’s arguably harder than ever.

That’s what effective facilitation is all about. Learning to Achieve became a key puzzle piece in helping to drive great communication between WWF and a wide range of external stakeholders.